Product category:
Maintenance Services
News Release from: ASR Technology | Subject: CCP
Edited by the Processingtalk Editorial
Team on 12 December 2007
ASR introduces a new customer care
programme
The ASR customer care programme (CCP) is a unique framework of products and services geared around the needs of our customers
The CCP is made up of the 3 elements based around the ASR core activities namely Project Execution, Support and Maintenance, and Consultancy The purpose of the ASR customer care programme is to form long term relationship with our clients by offering a range of exceptional quality services
This article was originally published on Processingtalk on 29 Jul 2005 at 8.00am (UK)
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* PROJECTS.
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Projects are an integral part of our CCP.
We take a holistic approach to clients plant needs and ensure we deliver systems in accordance with their long term strategic objectives.
Projects are delivered in accordance with our innovative ASR project management lifecycle which is based on industry leading Prince 2 model.
We have 20 years experience in delivering high quality projects all over the world with a comprehensive team of engineers.
We are an approved solutions provider for all the leading system vendors including Siemens, GE Fanuc, Eurotherm and many more.
Our independence is the key to us delivering our clients value as we are able to develop solutions around you and not around products.
* SUPPORT AND MAINTENANCE.
At ASR we provide a comprehensive and flexible range of support services to meet the needs of our clients.
Our support and maintenance services are scalable and modular so that they can be adapted to your individual site needs.
This service has been designed to enable our clients to purchase only the services that plug the gaps in their resources.
Our Comprehensive support services start with telephone support through to call out facilities.
Why should you have a support contract from ASR? An ASR support contract can save you money, as an independent we can support multiple hardware and software platforms therefore you only need one service provider.
This can help improve your bottom line by removing the requirement to have multiple contracts with different vendors which can be costly.
* CONSULTANCY AND ENGINEERING SERVICES.
Our flexible engineering and consultancy services address a wide and varied range of our clients needs.
We provide services for the following: system back-ups, training, system audits and surveys, control system documentation, system modifications, feasibility study's, independent system evaluations and selection and control systems consultancy.
These services can be carried out using ASR technical support days.
Technical support days are purchased in advance and are used to carry out scheduled activities, the numbers of days required to complete activities depends on the specific requirements of the activity and the your needs.
ASR is a complete systems integrator with three main cogs covering all automation and control system requirements to provide you with the turnkey solution you require.
Whether you have a complete project to implement or maybe some maintenance and support requirements to help avoid costly downtime, or you want to take advantage of our many years experience via our consultancy and engineering services, no matter what services you use you will become a part of our Customer Care Programme.
As part of the ASR Customer care programme you receive our excellent quality of service which is supported by internal quality standards and procedures of the highest level which is the backbone of delivering the ASR Value proposition.
To help leverage a close and open relationship between ASR and our clients we have our Partner Web, which is a secure online portal where clients can view all their important documents relating to their activities with ASR.
So if you want the quality of the large players without their premiums, or you are relying on a one man band, isn't it time you contact ASR technology, and became a part of our innovative customer care programme?.
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