Product category:
Web interrogation and phone messaging
News Release from: Comtech Holdings
Edited by the Processingtalk Editorial
Team on 23 May 2007
Strategic partnership with SerVisional
Comtech and SerVisional, a Customer Relationship Management (CRM) and Business Process Management (BPM) technology solutions company, have announced a strategic partnership agreement
This brings together best of breed solutions for automated machine connectivity and Enterprise level IT solutions Combining SerVisional expertise on Business Process Management and Comtech expertise on Machine-to-Machine (M2M) solutions makes it possible to integrate M2M with CRM / BPM and this three-way convergence creates a whole new platform of business automation that can bring significant value to organisations in the areas of cost of operations and higher levels of customer service
This article was originally published on Processingtalk on 5 Oct 2004 at 8.00am (UK)
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SerVisional use the Comtech uWeave remote monitoring platform to enhance their Vision Business Application Software.
It enables their clients to 'extend their workplace beyond the office' through remote-access and mobile computing to on-site equipment.
Eric Veldboer, Managing Director, SerVisional said "We are exploiting the Comtech strength in robust wireless communication to gather real-time data from remote devices.
In turn, we convert this data into meaningful information to automate business processes such as Customer Relationship Management (CRM), consumable replenishment, payroll, workforce management, invoicing and order management".
Steve Whitehead, Marketing Director, Comtech M2M said: "We are able to bridge the gap between the widely differing machine and IT worlds.
As a consequence, SerVisional have been able to deploy automated business process solutions quickly, to remove the dependencies on human operators and associated paper trails".
Comtech M2M, in Bolton UK, is a communications company for remote assets and equipment.
The firm delivers robust and reliable solutions that "bridge the gap" to companies' IT systems and business processes, which enable decisions to be made based on real-time information.
The Comtech intelligent communication solutions include fixed and wireless devices, web-based management software and services that are complementary to "machine" applications for remote access, monitoring, alarming and enterprise integration.
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