Product category:
Boilers, Heat Exchangers, Dryers and Refrigeration
News Release from: Fulton Boiler Works | Subject: Customer service
Edited by the Processingtalk Editorial
Team on 22 September 2004
Enhanced customer service for Fulton
steam boilers
Fulton Boiler Works is offering a significantly enhanced service to customers that includes design and build, applications advice and worldwide after sales support, in response to customer request
Fulton Boiler Works, a part of the Fulton Group of companies, which has manufacturing operations in the UK, US and China, has an enviable reputation for manufacturing efficient and reliable boilers Due to the success of sales of its packaged and skid-mounted boiler systems and plant rooms over the past few years, the company is offering a significantly enhanced service to customers that includes design and build, applications advice and worldwide after sales support
This article was originally published on Processingtalk on 29 Apr 2003 at 8.00am (UK)
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Any of the boilers in Fulton's range can be designed and built as single or multiple skid-mounted systems or plant rooms, for the most complicated environments, even those with poor access.
The systems can be supplied with all necessary ancillary plant for a range of applications and the high-efficiency and fast recovery properties for steam raising, make them ideal for large, medium or small plant installations.
All systems are built in Britain to the relevant standards and are available for electricity, gas or oil firing, with duties from 14 kg/h to 3350 kg/h F and A 100C.
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The recently launched nine-model RBC range of horizontal wet back fire tube boilers is now available with optional ECA approved burners and has been incorporated on the Energy Technology List.
They are designed to be delivered to site and installed on a prepared concrete base.
Final installation is made easier by connecting to termination points, pre-installed by the customer, to ensure that the new boiler plant matches existing site services.
As well as its design and build service - and as a safeguard to end-users - Fulton is now overseeing the installation and commissioning of its boilers and systems and providing regular servicing and maintenance contracts and training.
The after-sales support is supervised by Fulton service manager Steve Robinson and backed by a team of six service technicians and a number of nominated service contractors, offering national and international service support.
"We are already providing after-sales service and support in the UK, Europe, Middle East, Kazakhstan, Russia, and the Caribbean" explains Steve Robinson.
"In fact, two oil-fired RBC boilers have recently been installed and commissioned as part of a turnkey project for an animal feed mill in Saudi Arabia".
For working on gas boilers, Corgi and ACOPS approval is essential and an annual service and inspection mandatory; if boiler duty is heavy, an interim six-month service is also recommended.
Regular servicing and maintenance by a recognised and qualified service organisation or engineer is also essential for steam boilers, to maintain optimum operating efficiency, safety and long-term reliability.
To ensure that Fulton boilers are correctly maintained and serviced, especially for companies operating a number of boilers, Fulton offers an enhanced training scheme for service engineers and boiler operatives.
Explains Steve Robinson: "When you buy a Fulton fuel-fired boiler, commissioning and its first six months servicing are included, as well as a provision for training site operatives on routine operating and maintenance procedures".
Comprehensive hands-on training can be provided on-site or at the Fulton headquarters in Bristol.
It covers all aspects of service including product information, day-to-day operation, servicing and maintenance and is structured to the needs of individuals or companies.
For example, if the boiler is to be serviced by a dedicated service company, Fulton can train its engineers, however if it is owner maintained, the training can focus on the particular boiler and application.
With properly managed maintenance, a steam boiler will give excellent and efficient service for many years, in fact Fulton still service boilers that are over 30 years old!.
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