Product category:
Powder, droplet and particle characterisation
News Release from: Hosokawa Micron
Edited by the Processingtalk Editorial
Team on 13 January 2004
Fast track service from concept to
commissioning
Hosokawa Micron customers can look forward to a unique fast track service from initial enquiry to equipment commissioning, according to plans announced by their Powder and Particle Processing Division
Hosokawa Micron customers can look forward to a unique fast track service from initial enquiry to equipment commissioning, according to plans announced by the Hosokawa Micron Powder and Particle Processing Division, based in Runcorn, UK This emphasis on a more focused approach to powder and particle processing technology is in direct response to customer demands for technical specialisation, and to meet more and more exacting equipment specification and performance criteria
This article was originally published on Processingtalk on 13 Nov 2003 at 8.00am (UK)
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The proposed fast track service will be undertaken by two separate teams, each team incorporating specialist technical sales, engineering, commissioning and installation personnel.
One team will be dedicated to pharmaceutical applications and the other to FCM, food, chemical and mineral applications.
Both teams will offer highly specialised support, to meet the customer specific powder and particle processing needs.
This move to a single, initial, point of contact will ensure Hosokawa Micron customers gain direct access to the complete Hosokawa network of technical expertise.
It will give a swift and seamless, fast track response with customers being fully supported from initial enquiry right through to final completion by a specialist dedicated Hosokawa team.
Iain Crosley with 19 years of experience with Hosokawa Micron will lead the FCM team, responsible for food, chemical and mineral industry enquiries and projects, supported by Team Manager, Stewart Bryan and Technical Centre Manager, Simon Gillingham.
Andrew McLeish with over 15 years experience at Hosokawa Micron will head up the pharmaceutical industry team supported by Team Manager Malcolm Nield.
Existing and future installations for both application areas will be supported by the experienced Hosokawa Micron after-sales team, led by David Lyon.
With its own specialist technical expertise, the after-sales team will offer customers on-going service, spares and operational support.
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