Product category:
Hazardous area interfaces, Enclosures
News Release from: Hawke International UK | Subject: Help service
Edited by the Processingtalk Editorial
Team on 27 February 2004
24 hour technical support to global
customers
Hawke International, suppliers of cable glands, connectors, field bus systems and enclosures for hazardous areas and harsh industrial environments, has launched a new round-the-clock help service
Hawke International, suppliers of cable glands, connectors, field bus systems and enclosures for hazardous areas and harsh industrial environments, has launched a new round-the-clock help service for their global customers From anywhere in the world, clients can interrogate the Hawke new online knowledge database for an instant answer on Hawke products or other related issues
This article was originally published on Processingtalk on 30 Jul 2003 at 8.00am (UK)
Related stories
New ATEX EExd connector is easy to use
Temporary but safe disconnection of power is critical in many industries: so Hawke have introduced a new series of EExd connectors that are ATEX approved, easy to use and exceptionally robust
However, the system is much more than a simple online frequently-asked-questions (FAQ) area to their web site.
If the knowledge base cannot deliver a satisfactory answer, users can submit their query to the company technical department for a guaranteed e-mail response.
This is achieved by Hawke in the UK linking up with its subsidiaries in North America and Asia, to make the 24 hour staffed service available on a global basis.
All new questions and answers are added to the database and integrated with existing content.
Over time, the company anticipate that an already rich resource will become an even more valuable tool for their clients throughout the world.
Commenting on the new service, Michael Connelly, Hawke marketing manager said, "Solving problems is all about quick access to information - by implementing technology to work with our subsidiaries we can offer our customers access to technical support staff around the clock.".
• Hawke International UK: contact details and other news
• Email this article to a colleague
• Register for the free Processingtalk email newsletter
• Processingtalk Home Page
Search the Pro-Talk network of sites
