Stork selects on-demand training from Halo

Halo Support Services has recently developed an interactive On Demand Training (ODT) tool for Stork Food and Dairy Systems - an Amsterdam-based manufacturer of processing and filling systems.

The CD-based e-learning tool covers the use and maintenance of the company's 60-head, ultra-clean rotary filler and has been designed to help boost sales of the machine, encourage customer loyalty and strengthen competitive edge.

Having seen ODT in use at a dairy processing plant located in the UK, Stork approached Halo to develop an e-learning programme that could be sold with its ultra-clean filler as part of a product support package.

As well as differentiating this advanced system, it improves customer training standards and production efficiencies by ensuring machine operators quickly become familiar with the basic set up and operation.

Working closely with Stork, which involved several visits to Amsterdam, Halo developed the ODT tool to reflect the ultra-clean filler's technology and super-hygienic design.

It uses a combination of animation, video and audio commentary to provide information and guidance under a number of categories including basic operation, routine maintenance, replacement of change parts, fault finding, use of the control panel and safety.

Patrick de Groot, director of service and sales operations, Stork Food and Dairy Systems, said: 'In today's tough economic environment we're constantly seeking ways to differentiate our products in a bid to grow sales.

'We also try to respond to customer feedback and a key issue seems to be that high employee turnover and multiple shift operation make it difficult to train personnel and keep them at their most efficient.

'The ultra-clean filler is a complex piece of equipment and the ODT concept provides clear and concise instruction while allowing staff to self learn at their own pace.

'This reduces operator training time and improves the efficiency of the machine through better user knowledge.' Stork's ultra-clean rotary filler is suitable for dairy and beverage products and features high-speed accurate filling with hygienic operation, plus an integrated internal and external CIP system.

It incorporates a range of features including hermetically-sealed filler doors to prevent water escaping from the machine during cleaning and a wastewater draining facility to eliminate foaming.

This means the floor underneath stays dry, which is a major benefit as many companies now aim for dry floor operation.

Back to top