Customer Support Certification for fourth year

Invensys Process Systems has announced that the Foxboro Global Product Support group has achieved certification under the prestigious Support Center Practices certification programme again

Invensys Process Systems has announced that the Foxboro, Massachusetts-based Global Product Support group has achieved certification under the prestigious Support Center Practices (SCP) certification programme for the fourth consecutive year.

SCP certification quantifies the effectiveness of customer support based upon a stringent set of performance standards representing best practices in the industry.

Successful re-certification demonstrates an on-going commitment to high-performance standards.

The Invensys Process Systems Global Product Support group provides first-line technical support for Invensys Avantis enterprise asset management system customers, Foxboro industrial automation customers, SimSci-Esscor simulation and optimisation customers, and Triconex safety and critical control system customers.

The group also provides first-line technical support for the recently introduced Invensys InFusion enterprise control system.

"Thanks to these annual audits, we're able to continuously improve our customer support capability," said Ricardo Cortejoso, vice president and general manager of global product support at Invensys Process Systems.

"Last year's audit identified several areas where improvement was possible and we were pleased to learn that the current audit verifies that we have successfully addressed these issues".

The SCP Certification programme defines best practices for delivering world class technology support.

The programme quantifies the effectiveness of customer support, establishes a foundation to build on existing quality processes and provides a clear focus on measurable results, The world's leading service and support providers use SCP Certification as a roadmap for service excellence and a measure of success.

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