Industry awards for excellence in customer value

Invensys and Wonderware have recently received top honours in the industrial automation industry from Frost and Sullivan, including the "Industrial Automation Technology of the Year" award

Invensys and its Wonderware business unit have recently received top honours in the industrial automation industry from Frost and Sullivan.

Invensys received the "Industrial Automation Technology of the Year" award for its groundbreaking ArchestrA industrial automation and information software architecture.

Wonderware accepted the "Customer Value Leadership" award, which recognises Wonderware's excellence in consistently delivering customer value within the industry through its products and services.

"Invensys and Wonderware have consistently demonstrated their leadership and technological innovation by providing applications that enable customers to significantly increase productivity from their manufacturing assets," said Sath Rao, team leader for Industrial Automation.

"Both are being recognised for their achievements in introducing technology that positively impacts the industrial automation marketplace".

Frost and Sullivan noted that Invensys has acted as an industry visionary with its delivery of customer-winning products and solutions based on ArchestrA technology.

The ArchestrA software architecture significantly reduces total cost of ownership by providing a single, comprehensive toolkit for the entire range of plant automation and information application requirements along with the ability to rapidly reuse and deploy best engineering practices.

"Using the ArchestrA architecture's integrated development environment, customers have already seen the benefits of a cohesive, integrated automation and information system with reduced engineering costs, reduced project lifecycle costs and the ability to integrate diverse global manufacturing resources," Rao said.

"After an extensive survey of user needs, Invensys looked into the future and took the bold step to develop a comprehensive software architecture based on Microsoft technologies including.NET to provide a 'future-proof' applications platform called the ArchestrA architecture".

The "Customer Value Leadership" award acknowledges Wonderware success in consistently providing innovative products that offer customers added value and lower total cost of ownership.

The market research firm noted that Wonderware customers have reported satisfaction levels between 90 and 95 percent, and Wonderware software has helped reduce its customers' operating costs by 30 to 70 percent.

"Wonderware robust FactorySuite Asquared offerings can integrate a wide variety of plant operations at a very competitive price, without compromising quality," Rao said.

"The Wonderware commitment to offering its customers open integration between virtually all plant systems and applications, decreasing total cost of ownership with superior engineering toolsets, and providing innovative products and superior customer service makes Wonderware the rightful recipient of this award".

Wonderware and Invensys were honoured at the Frost and Sullivan awards banquet on May 19 at the Hyatt Regency hotel in Miami.

"The Frost and Sullivan recognition of Wonderware's FactorySuite A squared product family and the embedded ArchestrA software architecture acknowledges our ongoing commitment to develop and market integrated technologies specifically designed to support our customers' strategic business improvement and decision-making processes," said Mark Davidson, vice president of global marketing for the Wonderware and ArchestrA business units of Invensys.

"We are honoured both by the recognition of this award and by the rapid customer adoption of these innovative software and solutions approaches.

We continue our focus on business performance acceleration and investments in our customers, as that is the key to remaining at the forefront of the industrial software marketplace".

The Frost and Sullivan awards join other honours Wonderware has received this year.

These include Control Engineering magazine's selection of the Industrial Application Server product for its 2003 "Editors' Choice Award" and first place in the HMI and SCADA software categories as part of Control magazine's 2004 "Readers' Choice Awards.".

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