Product category:
Process Control and Monitoring Systems
News Release from: Wonderware United Kingdom
Edited by the Processingtalk Editorial
Team on 09 April 2008
Wonderware Technical Support Centre wins
plaudits
For the fifth consecutive year, Wonderware, a business unit of Invensys, has achieved the Service Capability and Performance (SCP) certification
The Wonderware Technical Support Centre team successfully completed the certification process, involving independent, rigorous measures of best practices in the services industry, which represents a benchmark for support organisations around the globe "The results of the 2007 assessment audit demonstrate that the Wonderware Technical Support Centre is achieving an excellent level of performance relative to the stringent requirements defined in the SCP Support Standard," said Gordy Stauffer, SCP auditor for Service Strategies Corp
This article was originally published on Processingtalk on 14 Mar 2003 at 8.00am (UK)
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Achieving certification under the SCP Support Standard requires comprehensive on-site audits to confirm that companies meet the requirements of approximately 100 different business elements.
Certified organisations must demonstrate their continued commitment to high-performance standards through annual re-certification audits as Wonderware has done for each of the past five years.
The Wonderware customer support and services organisation, and the associated network of Wonderware certified support providers, deliver technical support to more than 100,000 customers worldwide.
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Invensys next-generation communication servers based on ArchestrA architecture provide enhanced maintenance and diagnostics.
These global support and services teams offer extensive expertise in information and automation solutions across a broad variety of industries.
Wonderware certified training providers, application consultants and certified support providers assist companies in achieving the highest returns on their software investments.
To achieve SCP certification, a company must exceed stringent requirements in customer support services.
Companies are judged in several categories including customer feedback, services delivery, training, total quality management, sales and services, research and development, and corporate commitment and strategy.
"The SCP audit and certification process confirms the Wonderware dedication to operational excellence and its commitment to achieving the highest possible levels in customer satisfaction," said Neal Hatton, Wonderware director of technical support: "This outstanding team of Wonderware Technical Support Centre professionals is dedicated to providing the company's worldwide customers with the highest quality of customer support.
This extremely skilled corporate organisation provides detailed technical assistance and problem resolution, and backs an expansive network of more than 2,000 individual Wonderware certified support providers that offer day-to-day support to customers around the world".
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