Support Center Practices certificate for 3rd year

The SCP re-certification follows an extensive audit of the Invensys Customer Satisfaction Centre in Foxboro, Massachusetts

Invensys Process Systems has announced that the Foxboro, Massachusetts-based Customer Satisfaction Centre has achieved certification under the prestigious Support Center Practices (SCP) certification programme for the third consecutive year.

SCP certification quantifies the effectiveness of customer support based upon a stringent set of performance standards representing best practices in the industry.

Successful re-certification demonstrates an on-going commitment to high-performance standards.

The Invensys Process Systems Customer Satisfaction Centre provides first-line technical support for Invensys Avantis enterprise asset management system customers, Foxboro industrial automation customers, SimSci-Esscor simulation and optimisation customers, and Triconex safety system customers.

"Invensys is committed to continuously improving customer satisfaction levels throughout the organisation, said John Eva, vice president of customer service at Invensys Process Systems.

"Our success to date lies both in our willingness to listen closely to our own customers and to organisations such as the Association for Services Management (AFSM) and the Service and Support Professionals Association (SSPA) to learn where improvements are needed and our ability to work diligently to implement and maintain these improvements".

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