Product category:
Couplings, Seals, Gaskets
News Release from: John Crane EAA
Edited by the Processingtalk Editorial
Team on 14 October 2004
Global service and support capability
described
The benefits of the type of global service and support capability only available from a genuine market leader form the basis of a new brochure from engineered sealing solutions provider John Crane
The benefits of the type of global service and support capability only available from a genuine market leader form the basis of a new brochure now available from John Crane The company is currently extending its international network of Advanced Service Centres - having opened new facilities in Russia, Singapore, Norway, Brazil and Saudi Arabia - and the brochure reinforces the company commitment to provide a global scale service capability that is available locally to customers wherever they are based
This article was originally published on Processingtalk on 29 Jul 2008 at 8.00am (UK)
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As the recognised leading provider of engineered sealing solutions John Crane is ideally placed to offer this type of customer support.
The brochure contains the local 24-hour emergency support telephone numbers which are available to customers in every country where John Crane has a Service Centre, and a series of inserts allow customers to receive a personalised copy which provides full details of the specific service facilities which are available locally to them.
A key focus of the new publication is the partnership approach, which John Crane takes to service provision, and the way in which the company can increase seal reliability and reduce the total cost of ownership for each customer.
It details the company's Gold Service, which is available to all seal repair and service customers, and illustrates how significant increases in Meantime Between Failure intervals can be achieved.
The importance of the John Crane qualified service personnel and the company's adherence to various quality assurance standards is underlined, along with its proven ability to provide an efficient and cost-effective sealing solution to virtually any requirement across a wide variety of industrial sectors.
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