Product category:
Finance and Innovation Support
News Release from: Polymer Cluster
Edited by the Processingtalk Editorial
Team on 09 February 2007
Polymer Cluster scores high on customer
care
The Polymer Cluster for the West Midlands is reporting positive feedback from over 90% of the community of plastics and rubber firms that it has assisted with services in recent months
The Polymer Cluster for the West Midlands is reporting feedback figures of nearly 99% from the community of plastics and rubber firms that it has assisted with services in recent months Approximately 90% of the companies assisted by the Polymer Cluster over the past three years have rated the services as good, very good or excellent
This article was originally published on Processingtalk on 18 Jun 2007 at 8.00am (UK)
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'It certainly helps that we actively want to hear what our customers think of us - and that we are committed to seeing how we can better the provision and scope of our services,' says Paul Hackney, Polymer Cluster Champion: 'Nonetheless, a near perfect questionnaire and feedback score is very encouraging.
Within those assessments some very positive ideas have helped us further develop some much needed products and services for the plastics and rubber sector'.
Many qualifying small-to-medium sized (SME) companies in the West Midlands have used the Polymer Cluster know-how to accelerate innovation and get their products to market in the right way.
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Jeremy Binnington, Sales and Marketing Director at Polymer Cluster client GSF says that 'our company's background was metal-based, so when it came to plastics we would not have been able to complete the project without the Cluster expertise and resources.
For cost and reliability reasons it was vital to get the design right - and the Cluster assistance with rapid prototyping and tooling has been key'.
Other clients have simply gone into plastics production from the concept stage.
Mark Grazier of polymer-based architectural and building products company Ace Nulook says that 'initial research indicated that my idea had the potential for a successful new product range.
Thanks to help from the Polymer Cluster I have been able to develop my idea fully and it is now in production'.
The Polymer Cluster Winter Newsletter shows that its after-care services and growing sense of plastics community are helping to build up a critical mass of SME West Midlands manufacturers who are growing in scope and in confidence.
The Polymer Cluster Winter newsletter offers, for example, a route for West Midlands companies to do business internationally and also exhibit at the world's largest plastics trade fair, K 2007, held in Dusseldorf this autumn.
The cover feature story shows how the Polymer Cluster is helping the newly emerging environmental expertise of the industry though the recycling work being done by Coventry-based Reeds Carpeting.
There are also details of a new course in polymer engineering at the University of Wolverhampton - offering skills and qualifications in this expanding part of manufacturing.
Paul Hackney emphasises that the Polymer Cluster strategy of staying close to its customers - innovators and developers of plastics products - is the right one: 'When we work with clients we make sure from the outset that we are there for them over the long term.
There are many unexpected twists and turns in trying to get new designs and new products into the marketplace and at the Polymer Cluster we can call on a very wide portfolio of resources in order to help the client at any and every stage'.
The Polymer Cluster is funded by the European Regional Development Fund, is a Wolverhampton Telford Technology Corridor project, and is housed within the University of Wolverhampton on its Telford campus.
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