Robson training saves delays with baggage

Basic training from Robson minimises passenger delays, when baggage conveyor loading staff have the system alarms and resets explained properly

Airport delays are often complex breakdowns that require hours of maintenance and expert engineers to solve the problems.

Then again, a simple device tripping out or similarly a bag blockage that has been cleared but the operator does not know how to restart the system causes unnecessary delays.

The delay is often confounded by waiting for the electrical or engineering staff to arrive often from opposite sides of the airfield or through the warren of corridors and security checks to press the relevant button.

In many cases this alone can take up to one hour.

This is a common problem throughout airports around the world, but forward thinking managers at Leeds Bradford International Airport recognised this as a problem that could easily be prevented and called upon the vast experience of Sheffield based Geo Robson to help train Airport Ground Staff and Security Personnel in the simple reset procedures to ensure the system is up and running with the minimum of delay.

The Robson training included basic troubleshooting, identifying 'photo electric cell faults': these are the switches that control the movement of the luggage, and how to quickly restart the conveyors after a fault or an emergency stop button activation.

The training was followed by a site tour, although all the staff were familiar with the airport surroundings and equipment, most did not know how the control panels were activated, or what the warning lights or beacons actually indicated.

Phil Gee, Maintenance and Facilities Manager at Leeds Bradford International Airport stated.

"From the simple instructions given by the Robson tutors, everyone on the course gained the knowledge and more importantly the confidence to diagnose problems quickly and reset the system without the frustrating passenger delays".

Adrian Brown - Robson, Business Development Manager Airports added.

"Leeds Bradford International Airport has had the foresight to undertake this kind of training, I'm sure the results will speak for themselves in the forth-coming holiday season.

This training project has highlighted the need for training at the basic level, which Robson can now offer.

Hopefully this will minimise any travel delays in the future".

Editor's note: In the bygone years when I was part of the baggage loading team at Leeds Bradford, in the 60s, we had trolleys that were mechanised, ie pulled by a tractor.

There were few problems caused by misunderstanding trips in those days!.

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