Bran + Luebbe lifetime service support for pumps

SPX Process Equipment has announced a substantial investment in its Bran + Luebbe after-market business unit at their Brixworth site, to enhance customer support

SPX Process Equipment has announced a substantial investment in its Bran + Luebbe after-market business unit at their Brixworth site.

Under the management of David Adam, the Bran + Luebbe after-market business unit is reinforcing the range of technical support and advisory services that it offers to all users of Bran + Luebbe pumps and process systems.

A key element of the expansion programme is the focus on the full range of field service functions designed to enable customers to obtain the best performance from the Bran + Luebbe pumps and processing systems.

SPX Process Equipment is of the firm opinion that preventative maintenance starts during the design and installation stages, with engineers always on hand to take charge of essential testing procedures and provide full technical support including training where required.

"Life cycle costs have always been central to the Bran + Luebbe product offering," says David Adam, "which is why we have always provided an extensive service support package.

Whereas at one time, only the initial investment cost was the main factor to be considered in selecting equipment such as pumps, lifetime costs are now very much a part of the specification process.

Having a dedicated after-market business unit, operated by trained field engineers and co-ordinated centrally from Brixworth, will bring greater benefits for our customers - because they will have 24-hour access to our engineering and technical advisory services".

According to David Adam the after-market unit will be providing a highly efficient reaction and response to calls for assistance.

"To meet the growing requirement for 24/7 maintenance, we have invested greater resources to support our products and where it is not practical for users to return pump sets to the OEM, we now provide service engineers or technical training courses to enable users to carry out their own maintenance.

He continues: "Whilst our pumps and process systems are designed to provide low maintenance and efficient operation throughout their working lives, there will inevitably be occasions when circumstances outside our control affect pump performance.

That's when our customers need a fast and efficient response from experienced engineers equipped with the necessary genuine spare parts.

At Brixworth we have extensive repair and refurbishment facilities, where we can carry out major engineering work that cannot be undertaken at the customer's premises".

Having engineers who are equipped to implement full site surveys that take into account the role and impact of equipment within the overall processing/production scenario, enables SPX Process Equipment to calculate life cycle costs and design a schedule of maintenance and servicing that will ensure optimum product or system performance.

Most importantly, the schedule can be designed to fit in with the customer's programme of plant maintenance.

It is a strategy that can pay dividends both for the customer and the manufacturer, as it gives engineers a full picture of what is required from the equipment when they go on site.

For the customer, it ensures that work is completed in the minimum amount of time and that plant availability is optimised.

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