Product category:
Motors and Variable speed drives
News Release from: Yaskawa Engineering Europe | Subject: Repair Solution
Edited by the Processingtalk Editorial
Team on 25 November 2005
Motor repair solution brings customer
benefits
Yaskawa Engineering Europe (EEU) has created a new system for managing the repair and refurbishment of motors and drives from the Yaskawa range
Yaskawa Engineering Europe (EEU) has created a new system for managing the repair and refurbishment of motors and drives from the Yaskawa range Called the Repair Solution, it is a new customer/project database that enables continuous supervision of quality and reduces repair turnaround time by its improved scheduling system - all facets that will benefit all Yaskawa customers
This article was originally published on Processingtalk on 14 Mar 2005 at 8.00am (UK)
Related stories
Yaskawa wins the race for the matrix converter
Yaskawa Electric has won a global technology race and unveiled the world's first variable speed AC motor control to use matrix converter technology, offering efficient operation in all four quadrants
Washing machine gets a clean bill of health
The UK factory of a bearings manufacturer benefited from Yaskawa engineering expertise by chance recently when two EEU engineers stepped in to assist with a malfunctioning bearings washing machine.
The new system illustrates all sub-processes from acceptance of order through the actual repair to the invoicing of the order.
The order repair status is monitored at all times, so customer queries can be dealt with even more efficiently and effectively.
The Yaskawa repair database allows the repair process to be controlled from start to finish as it allocates both the components needed for the repair and the time the technician will need to carry out the job.
The system also monitors stock levels, which minimises the risk of parts having to be ordered at the last minute.
To avoid the possibility of data input errors, entries such as date settings and product group are automatic - decreasing the potentially costly implications of entering mistakes.
It also produces activity lists and allows for electronic reporting in Adobe Acrobat pdf format.
Yaskawa adopted open standards and programming using Java and the system is networked, so other Yaskawa branches can access it at any time.
There are plans to make the repair system accessible via the Yaskawa EEU website so customers will be able to track their repairs on-line.
The resulting reduction in paperwork reduces the risk of errors.
"After a short introductory phase the new system has led to more accurate repair schedules and satisfied customers," explained Franz Aubart, manager of the Yaskawa Engineering repair department.
The fact that Yaskawa is planning to make the Repair Solution system available to further divisions indicates the confidence the company has in it.
• Yaskawa Engineering Europe: contact details and other news
• Email this article to a colleague
• Register for the free Processingtalk email newsletter
• Processingtalk Home Page
Search the Pro-Talk network of sites
