Product category:
Process Controllers: PAC, PLC, Loop control
News Release from: Yaskawa Engineering Europe
Edited by the Processingtalk Editorial
Team on 25 August 2006
EEU Italy has a passion for engineering
Italians are famous for their passion and nowhere is a passion for engineering more evident than in the Milan office of the Yaskawa Engineering Italian partner and product distributor, EEU
Italians are famous for their passion and nowhere is a passion for engineering more evident than in the Milan office of the Yaskawa Engineering Italian partner and product distributor, EEU Headed by Maurizio Dinatale, EEU at Cerro al Lambro in Milan supports the healthy Italian market with service, repairs and process improvements
This article was originally published on Processingtalk on 14 Mar 2005 at 8.00am (UK)
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Because EEU is so focused on the end user, their service is a great benefit to OEMs who know that when they fit Yaskawa equipment there is strong local technical support that also extends globally when machines are exported.
Similarly, imported machines equipped with Yaskawa products are maintained anywhere in the country.
EEU Milan is proud of the fact that it generally achieves a 24 hour on-site response anywhere in the country.
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Italy is now the largest single European sales market for Yaskawa Mechatronics products, including inverter drives, servo drives, and machine controllers.
Since the products play such a crucial role in a wide range of applications across industry, the EEU engineering support service is geared to providing customer solutions, with the shortest possible 'downtime': keeping plants productive and machinery running whilst problems are being solved.
Indeed, with the Italian market now accounting for almost 20% of all Yaskawa CNC installations in Europe, and with an increasing number of local users and large Japanese manufacturers, the Milan office has grown to one million Euros turnover in its first year of operation.
Growth is now planned at a rate of 20% a year.
Maurizio Dinatale doesn't hide his feelings about what his team are trying to achieve.
"What we offer is so much stronger than most equipment suppliers", he explained, "for OEMs when a machine needs servicing, they have the complete responsibility for it and must send parts back to the manufacturer for repair.
In collaboration with machine builders, we can go straight to the end user and effect repairs much more quickly - and this reflects very well on the original machine supplier".
The complete range of EEU services are offered by the Milan centre including machine audits, re-engineering and exchange programmes.
The 220sq.m facility has a warehouse, product testing and an emergency repair workshop.
There are also state-of-the-art systems to make the business well prepared to handle any kind of service request.
This is backed by a comprehensive inventory of original Yaskawa parts to ensure that spares are available at short notice.
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